Chapter Review: chapter 8

Chapter 8
Project Quality Management.

Project quality management ensures that the project will satisfy the needs for which it was undertaken. The process include:
- Quality planning: identify which quality standards are relevant to the project and how to satisfy them.
- Quality assurance: periodically evaluating overall project performance to ensure the project will satisfy the relevant quality standards.
- Quality control: monitoring specific project results to ensure that they comply with the relevant quality standards.
Design of experiments: is a quality planning technique that helps identify which variable have the most influence on the overall outcome of a process.
Important scope aspects of IT project that affect quality include functionality and features, systems outputs, performance, and reliability and maintainability.
Quality assurance include all of the activities relate to satisfying the relevant quality standards for a project. The goal is continuous quality improvement.
Several tools used to in quality planning can also be used to quality assurance such as Benchmarking and quality Audit.
Quality Control: although one of the main goals of quality control is to improve quality, the main outcome of this process is acceptance decisions, rework, and process adjustment.
There are seven Basic Tools of Quality: cause and effect diagrams, control charts, Run charts, Scatter diagrams, Histograms, Pareto charts, and Flowcharts.
Six Sigma is used to improve quality, decrease cost, and better meet customer needs. Project that use Six Sigma principles for quality control normally follow five phase improvement process called DMAIC:
- Define: the opportunity/problem
- Measure: define measure, then collect, compile, and display data.
- Analyze: scrutinize process details to find improvement opportunities.
- Improve: generate solutions and ideas for improving the problem
- Control: verify the stability of the improvements and the predictability of the solution.